No... Gob, My DSL provider is Verizon with a westell-wirespeed box. Noone else i know around here has emp so i wouldnt know if they had the same probs, and ive never heard of anyone with the same prob except for appolyns friend. and what do u mean by special software? I think it only came with 1 verizon driver disk and thats it. There might have been one more and if there was im pretty sure it woudl be the driver for my DSL box. I don't believe it's the Westell or it's software thats causing the problem from what I just read ... due to the fact that it's probably the same model of modem that I'm using and it only comes with 1 single CD.