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Re: Lockup issues! Post here please

Nyarlathotep

By Nyarlathotep
in Emperor Support

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Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

djcid, for your information, it's located on the install disk and called "ez.exe". However, do not worry cause it will do no good. The program doesn't capture information properly while running Windows NT/2000/XP..

What I can advise you are the few obvious things first: updating drivers, run defrag.

Next to that, try running the game without your virus scanner running, see if it makes a difference. There's one thing I noted when formatting my pc yesterday (and having it reinstalled now), is that all seems to perform better, especially games running with less lag when playing online.

Did you already try some stuff ? If so what ? Also, try heading over to my webpage and see if some of the suff mentioned there helps you.. (www.xs4all.nl/~sascho)

Keep me updated.

"Doc" Nyar...

Guest evil_muff1n

Guest evil_muff1n

Posted
Posted

hey nyar-

I've tried just about everything, and Emperor just simply won't work.

All the video is extremely choppy, and the in-game graphics are virtually non-existent.

Menus are also reeeally messed up, especially the in-game options menu. This goes for both campaign and skirmish.

I run XP on an HP with an AMD 1300 mhz.

Graphics card is an S3 Graphics ProSavage.

----EASy System Summary--------------------------------------

Video Card :

Video Driver : display.drv

Driver Version :

Sound Card :

Sound Driver :

Driver Version :

DirectX : DirectX 7a

Operating System Windows 98 4.10.2222

----EASy System Output---------------------------------------

Computer Name :

BIOS Info

Name :

Version :

PNP :

Manufacturer :

CPU Info

CPU Count : 1

CPU Type : 1288 MHz AuthenticAMD Thunderbird

6 4 4

RAM : 111 MB Total

41 MB Free

Virtual RAM : 365 MB Total

256 MB Free

Operating System : Windows 98 4.10.2222

Default Browser : Internet Explorer

Version :

Temp Directory : C:DOCUME~1OwnerLOCALS~1Temp

Size : 42 MB

------------------------------------------------------------

----Display Info--------------------------------------------

Number of Displays : 1

Current Mode (Primary) : 1024x768 32

Refresh Rate (Primary) :

Primary display device

Description :

Manufacturer : Primary Display Driver

Video Memory : 16 MB

Main Driver : display.drv

Version :

Provider :

Supported Display Modes

| 16 | 256 | 16 bits| 24 bits| 32 bits

---------------------------------------------------

640 x 480| | | | |

800 x 600| | | | |

1024x 768| | | | |

1152x 864| | | | |

1280x1024| | | | |

1600x1200| | | | |

------------------------------------------------------------

----Sound, Video and Game Controllers-----------------------

------------------------------------------------------------

----Direct X------------------------------------------------

DirectX Info

Version : DirectX 7a

DirectDraw Info

Version : 4.07.00.0700

Certified : Not certified

DirectSound Info

Version : 4.07.00.0700

Certified : Certified

DirectPlay Info

Version : 4.03.00.1096

DirectInput Info

Version : 4.07.00.0716

------------------------------------------------------------

----Drive Information---------------------------------------

----CDRom Info----------------------------------------------

Cache size : 0 KB

Access Pattern :

Drive Letter A

Volume Name :

Type : Floppy

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Drive Letter C

Volume Name : HP_PAVILION

Type : Fixed

File System : NTFS

Total Space : 51.52 GB

Free Space : 32.01 GB

Drive Letter D

Volume Name :

Type : CDRom

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Sec/MB : Test not performed

Detected Speed : Test not performed

Drive Letter E

Volume Name : EMPEROR1

Type : CDRom

File System : CDFS

Total Space : 639.72 MB

Free Space : 0.00 KB

Sec/MB : Test not performed

Detected Speed : Test not performed

------------------------------------------------------------

----Monitor Information-------------------------------------

------------------------------------------------------------

----Network Information-------------------------------------

------------------------------------------------------------

----Input Device Information--------------------------------

Mouse Information

Description :

Type :

Keyboard Information

Description : IBM enhanced (101- or 102-key)

------------------------------------------------------------

----Modem Information---------------------------------------

Description :

Driver :

Provider :

------------------------------------------------------------

----Glide/OpenGL Information--------------------------------

Glide Info

Glide2 Version :

Glide3 Version :

OpenGL Info

Version : 5.1

------------------------------------------------------------

----Task List-----------------------------------------------

Explorer

hpsysdrv.exe

kbd.exe

wcmdmgr.exe

qttask.exe

evntsvc.exe

directcd.exe

ctbclick.exe

rundll32.exe

wkdetect.exe

findfast.exe

Microsoft Office Startup

popupkiller.exe

iexplore.exe

ez.exe

------------------------------------------------------------

----Autoexec.bat--------------------------------------------

*empty*

------------------------------------------------------------

----Config.sys----------------------------------------------

*empty*

------------------------------------------------------------

X_CASE_START

X_CASE_DESCRIPTION:

X_CONTACT_FIRST_NAME:

X_CONTACT_LAST_NAME:

X_GAME:

X_SERIAL_KEY:

X_OPERATING_SYSTEM: Windows 98 , Version 4.10, Build 2222

X_PROCESSOR: Thunderbird

X_SPEED: 1288 MHz

X_MMX: No

X_RAM: 111 MB

X_MANUFACTURER:

X_PRODUCT_ID:

X_VIDEO_CARD:

X_DISPLAY_DRIVER:

X_DISPLAY_DIRECTX: Not Certified, Hardware Support

X_DISPLAY_MEMORY: 0 MB

X_AUDIO_CERTIFIED: Certified

X_AUDIO_DRIVERS:

X_MODEM:

X_V_MANUFACTURER: Primary Display Driver

X_A_MANUFACTURER:

X_CASE_END

plz help, thx!

Guest evil_muff1n

Guest evil_muff1n

Posted
Posted

It works! Muhahahahahahahaa!!!

Thank you so much, nyar!

I updated my s3 graphics thing, and now I can finally play the game!! hooray!!

i also fixed the videos by adding that +W to the shortcut like westwood said to do (which was about to only thing they ever said that was helpful).

Thx again!

Guest Moebius

Guest Moebius

Posted
Posted

Ok, how bout this one? I tried skimming through the thousands of posts on this thread, but didn't see a similar problem.

Emperor locks or hangs on me, but ONLY after completing an online game. The game works perfect until the Victory message appears, at which point the game hangs and sound stutters for about 15-20 seconds. After that, the system resumes for about 5 seconds, then locks again.

I've tried just about everything I can think of from drivers to os reload (i'm a network engineer, so I tried quite a bit) and nothing helps. Anyone out there seeing similar issues?

Guest Radar

Guest Radar

Posted
Posted

Didn't help, and now WW has stopped responding :/

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

Yeah I know.. Westwood has lost my respect totaly with that reply to you and my explanation as to why they should try to help you..

Heck, this thread is the only reason I'm here.. Maybe I should just leave and let them solve all the crap on their own in this thread..

I'll have one last thing I can look into, but after that I'm lost in your problem :(

I will seriously thinmk about leaving and will definately mail them about it..

"Doc" Nyar...

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

evil_muff1n, it seems that EBFD runs, but the graphics are terrible..

The first funny thing I noticed is that this is the second HP pavilion running XP that doesn't run EBFD.

Just to be sure: have you tried running EBFD in compatibility mode ? Also, your desktop resolution is set to 1024x768 32. Try setting it to 800x600 16 and the same forthe ingame settings. Also, make sure you have turned shadows off in the game.

Last, but not least, make sure you've updated your drivers. Close all background programs you have running.

Keep me updated !

btw, you're output of the EASy file is screwed up due to the fact you're running Windows XP..

"Doc" Nyar...

cyberotte

cyberotte

Posted
Posted

this topic has been around since about when the game came out, or year after i dont remeber, so why not just think that in about 1 year we got every issue and every possible way to lockup?

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

I think we've already had almost al problems in here.. To bad we can't rely on Westwood tech support. I know I've defended them, but what they did to Radar is unbelievable..

The guy has been patiently waiting since November 2001 to get his prob fixed.. he then decides to switch to XP (cause no reply of Westwood).. He now can get into the game, but still suffers a problem.. He goes back to tech support and yes, they reply.. "Sorry sir, we can't help you, cause you have XP".. (and still he's waiting patiently, without bashing or flaming Westwood)..

The lowest and lamest excuse ever Westwood !!

"Doc" Nyar...

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

Moebius, try posting your EASy output here (if you're running Windows 9X/ME that is).

Or at least your dxdiag output..

I'll try and help you :)

"Doc" Nyar...

Guest cmurphy39

Guest cmurphy39

Posted
Posted

Nyarlathotep, Here is my information as you've requested. If you can help, I would really appreciate it.

----EASy System Summary--------------------------------------

Video Card : Maxi Gamer Phoenix

Video Driver : 3dfx16vb.drv

Driver Version : 4.12.01.1157

Sound Card : Gamesurround MUSE XL Audio Device

Sound Driver : cmaudio.vxd

Driver Version : 4.06.00.2095

DirectX : DirectX 8

Operating System Windows ME 4.90.3000

----EASy System Output---------------------------------------

Computer Name : CHRISMUR

BIOS Info

Name : Award

Version : Award Medallion BIOS v6.0

PNP :

Manufacturer : (Standard system devices)

CPU Info

CPU Count : 1

CPU Type : 809 MHz AuthenticAMD Thunderbird

6 4 2

RAM : 383 MB Total

172 MB Free

Virtual RAM : 1664 MB Total

1549 MB Free

Operating System : Windows ME 4.90.3000

Default Browser : C:PROGRA~1AMERIC~1.0aol.exe "%1"

Version : 7.0.0.0

Temp Directory : C:WINDOWSTEMP

Size : 225 KB

------------------------------------------------------------

----Display Info--------------------------------------------

Number of Displays : 1

Current Mode (Primary) : 1024x768 32

Refresh Rate (Primary) : Optimal refresh rate

Primary display device

Description : Maxi Gamer Phoenix

Manufacturer : Guillemot Corporation

Video Memory : 16 MB

Main Driver : 3dfx16vb.drv

Version : 4.12.01.1157

Provider : Guillemot Corporation

Supported Display Modes

| 16 | 256 | 16 bits| 24 bits| 32 bits

---------------------------------------------------

640 x 480| * | * | * | * | *

800 x 600| * | * | * | * | *

1024x 768| | * | * | * | *

1152x 864| | | | |

1280x1024| | | | |

1600x1200| | | | |

------------------------------------------------------------

----Sound, Video and Game Controllers-----------------------

Description : Gamesurround MUSE XL Audio Device

Manufacturer : Hercules

Main Driver : cmaudio.vxd

Version : 4.06.00.2095

Provider :

Description : Microsoft SideWinder Precision Pro (USB)

Manufacturer : Microsoft

Main Driver :

Version :

Provider :

Description : HID-compliant game controller

Manufacturer : (Standard game device)

Main Driver : vjoyd.vxd

Version : 4.08.00.0400

Provider :

Description : Wave Device for Voice Modem

Manufacturer : Microsoft

Main Driver : serwave.vxd

Version : 4.90.00.3000

Provider :

Description : Gamesurround MUSE XL Audio Legacy Device

Manufacturer : Hercules

Main Driver : cmaudio.vxd

Version : 4.06.00.2095

Provider :

Description : DOS Mode MPU-401 Emulator

Manufacturer : Hercules

Main Driver : cmswmpu.vxd

Version : 4.06.00.1020

Provider :

Description : Gameport Joystick

Manufacturer : Microsoft

Main Driver : vjoyd.vxd

Version : 4.08.00.0400

Provider :

Description : Microsoft SideWinder Precision Pro (USB)

Driver : joyhid.vxd

Version : 4.88.00.0400

Attached : Yes

------------------------------------------------------------

----Direct X------------------------------------------------

DirectX Info

Version : DirectX 8

DirectDraw Info

Version : 4.08.00.0400

Certified : Not certified

DirectSound Info

Version : 4.08.00.0400

Certified : Not certified

DirectPlay Info

Version : 4.03.00.1096

DirectInput Info

Version : 4.08.00.0400

------------------------------------------------------------

----Drive Information---------------------------------------

----CDRom Info----------------------------------------------

Cache size : 1238 KB

Access Pattern : Quad-speed or higher

Drive Letter A

Volume Name :

Type : Floppy

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Drive Letter C

Volume Name :

Type : Fixed

File System : FAT32

Total Space : 9.49 GB

Free Space : 5.23 GB

Drive Letter D

Volume Name : RYAN2

Type : Fixed

File System : FAT32

Total Space : 6.32 GB

Free Space : 4.58 GB

Drive Letter E

Volume Name : EMPEROR1

Type : CDRom

File System : CDFS

Total Space : 639.69 MB

Free Space : 0.00 KB

Sec/MB : Test not performed

Detected Speed : Test not performed

Drive Letter F

Volume Name :

Type : CDRom

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Sec/MB : Test not performed

Detected Speed : Test not performed

------------------------------------------------------------

----Monitor Information-------------------------------------

Primary monitor

Description : Plug and Play Monitor

Manufacturer : (Standard monitor types)

Max. Resolution : 1024,768

------------------------------------------------------------

----Network Information-------------------------------------

Description : Internet Connection Sharing

Manufacturer : Microsoft

Driver : ICSHARE.vxd

Provider : Microsoft

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Internet Connection Sharing (protocol)

Description : Dial-Up Adapter

Manufacturer : Microsoft

Driver : pppmac.vxd

Provider : Microsoft

Bound Protocols

Internet Connection Sharing (protocol)

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Description : Dial-Up Adapter #2 (VPN Support)

Manufacturer : Microsoft

Driver : pppmac.vxd

Provider : Microsoft

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Internet Connection Sharing (protocol)

Description : Microsoft Virtual Private Networking Adapter

Manufacturer : Microsoft

Driver : netpptp.sys

Provider : Microsoft

Bound Protocols

NDISWAN

Description : WAN Miniport (ATW)

Manufacturer : America Online, Inc.

Driver : wanatw4.sys

Provider : America Online, Inc.

Bound Protocols

NDISWAN

------------------------------------------------------------

----Input Device Information--------------------------------

Mouse Information

Description : HID-compliant Cordless Mouse

Type :

Keyboard Information

Description : IBM enhanced (101- or 102-key)

------------------------------------------------------------

----Modem Information---------------------------------------

Description : DSI D-F-V V.90 DI3635

Driver : DSI D-F-V V.90 DI3635

Provider :

------------------------------------------------------------

----Glide/OpenGL Information--------------------------------

Glide Info

Glide2 Version :

Glide3 Version :

OpenGL Info

Version : 4.0

------------------------------------------------------------

----Task List-----------------------------------------------

msgsrv32.exe

mmtask.tsk

mprexe.exe

mstask.exe

ssdpsrv.exe

Explorer

stmgr.exe

taskmon.exe

Systray

tfswctrl.exe

wmiexe.exe

ddhelp.exe

spool32.exe

winmgmt.exe

i'll never walk away again.exe

waol.exe

spider.exe

tapisrv.exe

rnaapp.exe

msimn.exe

pstores.exe

msmsgs.exe

iexplore.exe

autorun.exe

emperor battle for dune_ez.exe

------------------------------------------------------------

----Autoexec.bat--------------------------------------------

SET windir=C:WINDOWS

SET winbootdir=C:WINDOWS

SET COMSPEC=C:WINDOWSCOMMAND.COM

SET PATH=C:WINDOWS;C:WINDOWSCOMMAND

SET PROMPT=$p$g

SET TEMP=C:WINDOWSTEMP

SET TMP=C:WINDOWSTEMP

------------------------------------------------------------

----Config.sys----------------------------------------------

*empty*

------------------------------------------------------------

X_CASE_START

X_CASE_DESCRIPTION:

X_CONTACT_FIRST_NAME:

X_CONTACT_LAST_NAME:

X_GAME: Emperor: Battle for Dune

X_SERIAL_KEY: ---

X_OPERATING_SYSTEM: Windows ME , Version 4.90, Build 3000

X_PROCESSOR: Thunderbird

X_SPEED: 809 MHz

X_MMX: No

X_RAM: 383 MB

X_MANUFACTURER:

X_PRODUCT_ID:

X_VIDEO_CARD: Maxi Gamer Phoenix

X_DISPLAY_DRIVER: 4.12.01.1157

X_DISPLAY_DIRECTX: Not Certified, Hardware Support

X_DISPLAY_MEMORY: 3 MB

X_AUDIO_CERTIFIED: Not Certified

X_AUDIO_DRIVERS: cmaudio.vxd 4.06.00.2095

X_MODEM: DSI D-F-V V.90 DI3635

X_V_MANUFACTURER: Guillemot Corporation

X_A_MANUFACTURER: Hercules

X_CASE_END

Guest Radar

Guest Radar

Posted
Posted

I'll think twice next time before buying a game from WestWood/EA. Not because it's a good game, but because it might contain serious bugs which their own departement who made the game can fix, but doesn't bother too :/

Guest Bossofpig

Guest Bossofpig

Posted
Posted

Why do i get always random houses (if i reinstalled emperor) when i start qm?

How can i fix it? In options i took harkonnen, and i always get ordos or atr

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

cmurphy39, looking at your specs, it seems you have a 3dfx card. If so, which one ?

The error you're getting is due to incompatibility between the drivers and directx. Try the following things:

1) update your drivers (video and soundcard).

2) when 1 is done, make sure you reinstall directx.

3) If the game still doesn't run, try an older version of your video card drivers. If they're not on your card manufacturers site, there are a few sites listed on the following webpage: www.xs4all.nl/~sascho (under "general issues").

4) the following options behind the games shortcut: -c +w

Keep me updated on how things go..

"Doc" Nyar...

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

cmurphy39, also try to close down all the background programs you have running. It might give give you extra speed..

press ctrl-alt-delete once. Close all programs, except for "systray" & "explorer".

"Doc" Nyar...

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

Radar, just for the fun of it, just check the Renegade boards on the problems there.. Especially with tech support..

I'm currently working on a plan for a business of my own. It involves me starting my own game shop. It will have all the games you want and there is even a setup where you're able to try games before you buy them (on computers provided, or you can bring your own system !). If all goes well, I also am planning to setup a help center where users who bought a game can turn to for help. I'm planning it to be an official help center, with the support of game manufacturers. These are just plans that exist in my head for now, cause before I an pull that off, I need to get fired at my current job first (has to do with social security here in Holland. If they fire me, I'll get paid by the gouvernment :))

"Doc" Nyar...

Guest cmurphy39

Guest cmurphy39

Posted
Posted

I fixed the problem late last night. To asnwer your question, I have a Maxi Gamer Phoenix (as listed in the report) which uses Voodoo Banshee drivers made by Guillemot (now Hurcules). I went to http://www.voodoofiles.com/3dfxhelp.asp and downloaded the FULL Banshee driver pack (net download) and had it automatically install. I had changed my settings to all the things listed on this site, to no avail. Once the new driver was installed, I set everything back to my original setting (maxxing out everything) and got rid of the -c+w in the command line and the game worked flawlessly. If anyone else out there have a Voodoo card, let them know to try the generic 3dfx or Voodoo drivers, not the ones provided by their manufacturer. Of course, this only applies if they are having problem. Also, I went through some of the coding the Westwood did on the game and it looks like they have hired some amatuers or they had to release the game before they were technically finished with it. It's a great game, and the patch has fixed a lot of things, but I really think they need to invest some resourses in tech support.

Guest
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