Start Up problem

[Dunenewt]

Almost everytime I start up my computer I get an Illegal Error message...[attachment archived by Gobalopper]

[Atomic Mitten]

Which OS you using and what's the exact error message ?

Did you crash before this happened.

[Andrew]

Can you post a pic of this error, or at least describe exactly what the error says?

[Dunenewt]

I can't post a picture because the PC freezes when it happens. Something about VSMON

EDIT - I'm using 98SE

[Andrew]

Do you have Zonealarm or did you have it installed on your computer?

Vsmon problem

It may be the problem.

As for how to fix it I'm not sure.

[Dunenewt]

Thats the problem....still no idea how to fix it though :-

[Andrew]

So are you able to run scandisk? if so do a thorough one when you get time.

[Dunenewt]

Makes no difference

[gryphon]

Did this just started or have you changed anything to your system prior ?

An have you tried booting into safe mode and then uninstalling it. Mayby try to reinstall after that ?

[number6]

You may wish to try step number 2 listed in this message :

http://groups.yahoo.com/group/JFWlite/message/68819

I have quoted it here (and bolded the step):

Subject: APPS: ZoneAlarm crashes-VSMON

> Lately when booting my laptop, it will lock up just before the screen

> displays the desktop and taskbar. I see that VSMON is not responding.

Yes, I had this exact problem. I solved it with solution No. 2 below from ZA

support. It loads True Vector driver (vsmon) after Windows and ZA have

loaded instead of before. Have not had the problem since.

------

9/6/01 - Response from Zone Alarm technical support

1) Adaptec CD can cause startup timing issues with the TrueVector service.

We suggest that you set Adaptec CD to not load automatically at startup. It

will start automatically when you start the program.

2) You can change the timing of the TrueVector startup while still starting

it automatically. In order to stop True Vector from running as a service at

startup:

- Clicking on Start/Run and type the following (The actual directory name

may be different on your system) :

Windows 9x[me=number6]: c:windowssystemzonelabsvsmon -uninstall[/me]

Windows NT/2000 : c:winntsystem32zonelabsvsmon -uninstall

This will change the startup timing of the True Vector Service and driver

(for the more technical - this basically sets it to start as a program

rather than a service).

3) Sometimes there can be a conflict with too many things running at

startup. In order to not have ZA/ZAP load automatically at startup:

- Click on the ZoneAlarm "Configure Button".

- UNcheck the "Load ZoneAlarm at startup" checkbox.

- UNcheck the deskband if you use it (and UNcheck the box to Show Shell if

you have one)

- Reboot

- You will need to launch ZA/ZAP manually when you want it to start.

If you continue to experience difficulty, the issue may be a problem with

TrueVector or its database files. Please follow the instructions at the

following page to refresh the database files:

http://www.zonelabs.com/services/support_issues.htm#10issues

Best regards,

Zone Labs Support

[Dunenewt]

I've done that and it has solved the problem but now Norton seems to come with a problem - exclamation mark in the system tray

[Andrew]

Maybe reinstalling Norton if it is handy, then updating norton after it is installed. Thats if it isn't much of a problem to do.

Better yet, What does the exclamation mark say when you move your mouse over it? and if you double click it, what happens?

[Dunenewt]

Better yet, What does the exclamation mark say when you move your mouse over it?

Norton Anti Virus Coporate Edition

and if you double click it, what happens?

It opens up Norton :-

[Andrew]

Try right clicking on the icon and see what your options are.

Example in pic

I am just trying simple techniques that I would try since I'm no expert on it. :D[attachment archived by Gobalopper]

[Nyarlathotep]

I am just trying simple techniques that I would try since I'm no expert on it. :D

You're doing fine :)

[Dunenewt]

It says:

Open Norton AntiVirus...

Enable File System Real Time Protection

[gryphon]

try to enable real time protectoin. . see if that get's rid of the exclamation mark.

[Dunenewt]

I have but the problem stopped and it only occured once.