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Posted

I don't think it is a problem with Sound Blaster cards. I believe it has something to do with motherboards again, like the VIA issue.

[This message has been edited by Gobalopper (edited 08-23-2001).]

Guest nine12
Posted

Nyar: Just an update, they recommended installing newer Sound Card Drivers, and I did. Nothing changed.

Guest kiltor2
Posted

Nylar,

It seems to be working better I have not played enough to get a lockup yet. I plan on playing some over the weekend...will let you know but thanks very much for your help

Kiltor2

Posted

Oh and if you submint your problem to WW tech support and are not able to craete a e-report, run dxdiag, copy it, paste it in a text file and attach it to your case :D

Nyar...

Posted

Taken from Soundblaster.com:

"Q7. Where can I download Creative's Windows 2000 drivers for my Sound Blaster Live!?

Windows 2000 support for the Sound Blaster Live! is now available through :

Live!Ware 3.0 for Windows 2000 ( includes core applications & driver )".

So if if you've downloaded and installed Liveware 3.0 for Win200, you have the latest SBLive! drivers.

Nyar...

Posted

Wow this thread has gotten really long. Gobalopper I have not been following your posts, but if you are having problems with multiple hardware installed in the same motherboard, the problem could be in your motherboard. Have you checked the website for your motherboard for any FAQS or known problems? I am assuming you tried all of the latest drivers for your hardware and maybe tried a fresh install of the OS and software.

Posted

The reason I don't think it is the Sound Blaster cards causing the problem, in my case at least, is that I have now tried four different sound cards or no sound card and regardless the game still crashes.

So that leaves me to believe that this is another problem similar to the VIA 4in1 thing, except I have an ALi chip instead of VIA. Or it is some sort of combination of my video card, Radeon 64MB and the motherboard Asus A7A266.

At this point I really don't have a clue what I have left to try except to keep waiting for new drivers...

Posted

My problem is well known by some, Westwood included, I guess I am the "poster child" for the crash-to-desktop problem. Chris mentioned it in the chat once, it seems there is a small group of us, around 30 at last count I think, that have the problem and Westwood doesn't have a solution yet.

I just downloaded a new BIOS for my motherboard so I am going to see if that makes any difference. And yes I have tried mutliple reformats and installs of different versions of Windows. No luck so far.

Posted

I agree with Gobalopper. I do not believe that this is a SBLive! issue. Although the combo with VIA could be it.

Kinglowie, did you open a case with WW tech ? If so, what did they exactly say ?

I would strongly suggest you open another case with them. Looking at Nine12's issue, they seem to be working well on his prob. If you want, I can do it for you, like I did for Alley_cat, Jeromeku and X-ray :)

Nine12, reply again to them it didn't change anything. Not that it solved it, but it's good to know that you did see a change in prob after updating your video drivers.

Nyar...

Guest bizmaster
Posted

now that i have updated all drivers and bios, I can run the game as long as i turn shadows off.

I have 512k memory, tdk velo cdr, p3 - 800, asus CUSL motherboard, SB live, nothing is sharing an IRQ, Geforce 3 with 12.9 drivers

The game now runs , I am happy. But I wish I could turn the shadows on. If i do, the game crashed to desktop after a few minutes.

Anyone else with a similar system get the shadows to work?

Someone mentioned something about removing RAM , did that help anyone?

Guest bizmaster
Posted

So what about removing memory? Anybody try that?

Guest SimMaster
Posted

I have attempted to get this game working in win2k with no success.

I get a lockup with both an MX300 and a SB 16. I have 128MB RAM and a BX chipset.

So, I don't believe its a via/live combo prob.

Dunno what to do at this point. :(

Posted

Simmaster, you've tried the suggestions in this post (there's a summary on page 14) ?

Also, did you contact WW tech support ?

If you want us to help you, please post your e-report or dxdiag output here.

Nyar...

Guest antonym
Posted

The latest patch does seem to have helped the stability for me. If I scroll without right clicking on the map things seem to be more stable. However, I can still get it to freeze if I right click on the map in an area where there are a lot of units. For example, being on one side of the map and clicking in an area where a lot of reinforcements have grouped on the other side.

I have a save game that demonstrates this pretty well if anyone is interested. I'd be interested to see what the results are on other people's machines and setups.

Guest SimMaster
Posted

Well, yes. I have done all listed in this thread and I have contacted WW. Although, the WW issues is wasted effort. My incident has been resolved and deleted. And still I have lockups.

The funniest part is that, If I only mute the sound, I can then play the game.

Here is the dxdiag info:

------------------

System Information

------------------

Time of this report: 8/27/2001, 16:06:46

Machine name: SNAFU

Operating System: Microsoft Windows 2000 Professional (5.0, Build 2195) Service Pack 2

Language: English (Regional Setting: English)

System Manufacturer: SOYO__

System Model: AWRDACPI

BIOS: Award Modular BIOS v4.51PG

Processor: Intel Pentium III, ~550MHz

Memory: 128MB RAM

Page File: 135MB used, 215MB available

DirectX Version: DirectX 8.0 (4.08.00.0400)

DX Setup Parameters: Not found

DxDiag Version: 5.01.2258.0400

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

DirectDraw test results: All tests were successful.

Direct3D test results: All tests were successful.

AGP texturing test results: All tests were successful.

Sound Tab 1: DirectSound test results: All tests were successful.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: The registry information for the DirectPlay application 'Gruntz' is missing or damaged. You should reinstall that application.

DirectPlay test results: All tests were successful.

------------------

DirectX Components

------------------

ddraw.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 256000 bytes

ddrawex.dll: 5.00.2134.0001 English Final Retail 12/7/1999 15:00:00 24336 bytes

dxapi.sys: 5.00.2180.0001 English Final Retail 12/15/1999 00:00:00 10064 bytes

d3d8.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 1036288 bytes

d3dref8.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 181760 bytes

d3dim.dll: 5.00.2180.0001 English Final Retail 12/15/1999 00:00:00 446224 bytes

d3dim700.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 785408 bytes

d3dref.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 90112 bytes

d3dramp.dll: 5.00.2180.0001 English Final Retail 12/15/1999 00:00:00 591120 bytes

d3drm.dll: 5.00.2134.0001 English Final Retail 12/15/1999 00:00:00 364816 bytes

d3dxof.dll: 5.00.2135.0001 English Final Retail 12/15/1999 00:00:00 49424 bytes

d3dpmesh.dll: 5.00.2134.0001 English Final Retail 12/15/1999 00:00:00 37648 bytes

dplayx.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 231936 bytes

dpmodemx.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 21504 bytes

dpwsockx.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 65536 bytes

dplaysvr.exe: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 36864 bytes

dpnsvr.exe: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 60928 bytes

dpnet.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 225792 bytes

dpnlobby.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 89600 bytes

dpnwsock.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 111616 bytes

dpnaddr.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 77824 bytes

dpnmodem.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 98816 bytes

dpvoice.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 271872 bytes

dpvsetup.exe: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 116224 bytes

dpvvox.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 175616 bytes

dpvacm.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 77824 bytes

dinput.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 143872 bytes

dinput8.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 162816 bytes

dimap.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 45056 bytes

diactfrm.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 306176 bytes

joy.cpl: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 76288 bytes

gcdef.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 59392 bytes

pid.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 29184 bytes

gameenum.sys: 5.00.2134.0001 English Final Retail 9/25/1999 10:35:58 9552 bytes

dsound.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 330752 bytes

dsound3d.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 1294336 bytes

dswave.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 15872 bytes

dsdmo.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 176128 bytes

dsdmoprp.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 66560 bytes

dmusic.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 93696 bytes

dmband.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 26112 bytes

dmcompos.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 59904 bytes

dmime.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 169472 bytes

dmloader.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 31232 bytes

dmstyle.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 110592 bytes

dmsynth.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 130560 bytes

dmscript.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 78848 bytes

dx7vb.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 601088 bytes

dx8vb.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 1069056 bytes

amstream.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 62976 bytes

devenum.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 50688 bytes

dxmasf.dll: 6.04.09.1109 English Final Retail 12/7/1999 15:00:00 498448 bytes

mciqtz32.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 33792 bytes

mpg2splt.ax: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 140288 bytes

qcap.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 167424 bytes

qdv.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 229888 bytes

qdvd.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 346624 bytes

quartz.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 961024 bytes

strmdll.dll: 4.01.00.3917 English Final Retail 12/7/1999 15:00:00 242960 bytes

iac25_32.ax: 2.00.05.0053 English Final Retail 12/7/1999 15:00:00 199680 bytes

ir41_32.ax: 4.51.16.0003 English Final Retail 12/7/1999 15:00:00 848384 bytes

ir41_qc.dll: 4.30.62.0002 English Final Retail 12/7/1999 15:00:00 120320 bytes

ir41_qcx.dll: 0.00.00.0000 English Final Retail 12/7/1999 15:00:00 338432 bytes

ir50_32.dll: 5.2562.15.0055 English Final Retail 12/7/1999 15:00:00 755200 bytes

ir50_qc.dll: 5.00.63.0048 English Final Retail 12/7/1999 15:00:00 200192 bytes

ir50_qcx.dll: 5.00.64.0048 English Final Retail 12/7/1999 15:00:00 183808 bytes

ivfsrc.ax: 5.10.02.0051 English Final Retail 12/7/1999 15:00:00 154624 bytes

mswebdvd.dll: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 244224 bytes

ks.sys: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 121344 bytes

ksproxy.ax: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 116736 bytes

ksuser.dll: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 4096 bytes

stream.sys: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 41792 bytes

mspclock.sys: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 4800 bytes

mspqm.sys: 5.00.2134.0001 English Final Retail 9/25/1999 10:36:32 4816 bytes

mskssrv.sys: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 6400 bytes

swenum.sys: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 3456 bytes

mstee.sys: 5.01.2258.0400 English Final Retail 11/7/2000 15:16:46 4896 bytes

bdaplgin.ax: 5.01.2258.0400 English Final Retail 10/21/2000 01:53:16 14336 bytes

bdasup.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:26:36 4992 bytes

msdvbnp.ax: 6.03.01.0400 English Final Retail 10/21/2000 01:52:56 51200 bytes

psisdecd.dll: 6.03.01.0400 English Final Retail 10/21/2000 01:53:04 365568 bytes

psisrndr.ax: 6.03.01.0400 English Final Retail 10/21/2000 01:52:58 35840 bytes

ipsink.ax: 5.01.2258.0400 English Final Retail 10/21/2000 01:53:18 14336 bytes

ndisip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:26:36 7360 bytes

mpe.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:26:38 13984 bytes

streamip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:26:36 13920 bytes

mpg2splt.ax: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 140288 bytes

msvidctl.dll: 6.03.01.0400 English Final Retail 10/21/2000 01:53:52 464384 bytes

slip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:26:38 10016 bytes

nabtsfec.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:27:18 86016 bytes

ccdecode.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:27:18 15264 bytes

vbisurf.ax: 5.01.2258.0400 English Final Retail 10/21/2000 01:53:28 30208 bytes

msyuv.dll: 5.01.2258.0400 English Final Retail 10/21/2000 02:27:28 14336 bytes

kstvtune.ax: 5.01.2258.0400 English Final Retail 10/21/2000 01:53:26 52736 bytes

ksxbar.ax: 5.01.2258.0400 English Final Retail 10/21/2000 01:53:26 37888 bytes

kswdmcap.ax: 5.01.2258.0400 English Final Retail 10/21/2000 01:53:28 82944 bytes

wstdecod.dll: 5.01.2258.0400 English Final Retail 10/21/2000 02:27:20 45568 bytes

msdv.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:26:06 55968 bytes

---------------

Display Devices

---------------

Card name: Matrox Millennium G400 DualHead - English

Manufacturer: Matrox Graphics Inc.

Chip type: Matrox G400

DAC type: Integrated, 300 MHz

Device ID: EnumPCIVEN_102B&DEV_0525&SUBSYS_2179102B&REV_04

Display Memory: 32.0 MB

Current Mode: 1600 x 1200 (32 bit) (60Hz)

Monitor: Envision EN-910 & EN-910e

Monitor Max Res: 1600,1200

Driver Name: G400D.dll

Driver Version: 5.12.01.1220 (English)

DDI Version: 7

Driver Attributes: Final Retail

Driver Date/Size: 1/18/2001 17:20:14, 2391491 bytes

Driver Certified: Yes

WHQL Date Stamp: n/a

VDD:

Mini VDD: g400m.sys

Mini VDD Date: 1/18/2001 17:22:46, 296292 bytes

Device Identifier: {D7B71ECB-4665-11CF-5F77-7801A7C2C835}

Vendor ID: 0x102B

Device ID: 0x0525

SubSys ID: 0x2179102B

Revision ID: 0x0004

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: All tests were successful.

D3D Test Result: All tests were successful.

AGP Test Result: All tests were successful.

-------------

Sound Devices

-------------

Description: Aureal Audio

Device ID:

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: adm8830.sys

Driver Version: 5.00.2169.0001 (English)

Driver Attributes: Final Retail

Driver Certified: Yes

Date and Size: 11/1/1999 16:56:58, 795456 bytes

Other Files:

Driver Provider:

HW Accel Level: Standard

Registry: OK

Sound Test Result: All tests were successful.

-----------

DirectMusic

-----------

DLS Path: C:WINNTSYSTEM32driversGM.DLS

Version: 1.00.16.0002

Ports:

Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

Aureal Audio, Software (Kernel Mode), Output, DLS, Internal

Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

MPU-401 [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External

Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

Aureal Wavetable [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal

MPU-401 [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External

Registry: OK

Music Test Result:

-------------

Input Devices

-------------

Device Name: USB Human Interface Device

Provider: (Standard system devices)

Hardware ID: USBVid_045e&Pid_001a&Rev_0026

Status: 0

Port Name: USB Root Hub

Port Provider: (Standard USB Host Controller)

Port ID: USBROOT_HUB

Port Status: 0

Poll w/ Interrupt: No

Registry: OK

-------------

Input Drivers

-------------

----------------------------

DirectPlay Service Providers

----------------------------

Internet TCP/IP Connection For DirectPlay - Registry: OK, File: Internet TCP/IP Connection For DirectPlay (Internet TCP/IP Connection For DirectPlay)

IPX Connection For DirectPlay - Registry: OK, File: IPX Connection For DirectPlay (IPX Connection For DirectPlay)

Modem Connection For DirectPlay - Registry: OK, File: Modem Connection For DirectPlay (Modem Connection For DirectPlay)

Serial Connection For DirectPlay - Registry: OK, File: Serial Connection For DirectPlay (Serial Connection For DirectPlay)

DirectPlay8 Modem Service Provider - Registry: OK, File: DirectPlay8 Modem Service Provider (DirectPlay8 Modem Service Provider)

DirectPlay8 Serial Service Provider - Registry: OK, File: DirectPlay8 Serial Service Provider (DirectPlay8 Serial Service Provider)

DirectPlay8 IPX Service Provider - Registry: OK, File: DirectPlay8 IPX Service Provider (DirectPlay8 IPX Service Provider)

DirectPlay8 TCP/IP Service Provider - Registry: OK, File: DirectPlay8 TCP/IP Service Provider (DirectPlay8 TCP/IP Service Provider)

DirectPlay Test Result: All tests were successful.

-------------------------

DirectPlay Lobbyable Apps

-------------------------

Age of Empires II (DX7) - Registry: OK, ExeFile: Age of Empires II (Age of Empires II)

Age of Empires II - The Conquerors Expansion (DX7) - Registry: OK, ExeFile: Age of Empires II - The Conquerors Expansion (Age of Empires II - The Conquerors Expansion)

Links 2001 (DX7) - Registry: OK, ExeFile: Links 2001 (Links 2001)

Midtown Madness 2 (DX7) - Registry: OK, ExeFile: Midtown Madness 2 (Midtown Madness 2)

[This message has been edited by SimMaster (edited 08-27-2001).]

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