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Re: Lockup issues! Post here please

Nyarlathotep

By Nyarlathotep
in Emperor Support

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Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

Ddhelp is an Microsoft Directx file.

I'll see what I can come up with...

btw, does the crash or error occur after a certain amount of time or when you perform a certain handling ?

Nyar...

Guest A1ostsou1

Guest A1ostsou1

Posted
Posted

I got a new Cd Drive a few weeks ago when my old one busted. The old one was a 52x speed, and the one I have now is a 48x speed. However, here is something interesting. On the 52x speed, the installation stopped while it was installing the file I00_F01E.BIK. Now on the 48x speed, the installation stopped at the file SNEKPEAK.BIK, which is at around 90% of the installation. The I00_F01E.BIK file was around 64%......very odd. ???

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

Radar, the file is not the fault. I searched Microsofts knowledge dbase and this is what came up:

* Cause:

This error message can occur for any of the following reasons:

An unexpected event has occurred in Windows. An "invalid page fault" error message often indicates that a program improperly attempted to use random access memory (RAM). For example, this error message can occur if a program or a Windows component reads or writes to a memory location that is not allocated to it. When this behavior occurs, the program can potentially overwrite and corrupt other program code in that area of memory.

A program has requested data that is not currently in virtual memory, and Windows attempts to retrieve the data from a storage device and load it into RAM. An "invalid page fault" error message can occur when Windows cannot locate the data. This behavior often occurs when the virtual memory area becomes corrupted.

The virtual memory system has become unstable because of a shortage of physical memory (RAM).

The virtual memory system has become unstable because of a shortage of free disk space.

The virtual memory area is corrupted by a program.

A program is attempting to access data that is being modified by another program that is running.

* Resolution:

Try running Windows ME in a clean boot. Here's how you do that:

Click Start, click Run, type msconfig in the Open box, and then click OK.

On the General tab, click Selective startup.

Click to clear all of the check boxes under Selective startup.

On the Startup tab, click to select the *StateMgr check box.

Click OK. When you are prompted to restart your computer, click Yes. After the computer restarts, Click Start, click Run, type msconfig in the Open box, and then click OK.

IMPORTANT: Look closely at the General tab to ensure that the check boxes you cleared are still cleared. Proceed to step 6 if none of the check boxes is selected. If you see a disabled or gray check box, your computer is not truly "clean-booted" and you may need assistance from the manufacturer of the program that places a check mark back into Msconfig.

After you verify that your computer is clean-booted in step 5, you can isolate the issue. If the original issue does not reoccur after the clean boot, select one item at a time under Selective startup, and then restart the computer to see if the additional entry reproduces the original issue.

I do not know if it helps, but can at least try...

Nyar...

Guest Radar

Guest Radar

Posted
Posted

I just tried Emperor on two other machines running Win98.

One p3 600mhz with 128mb RAM and a TNT2 card.

The other a p2 350mhz with 128mb RAM and a voodoo2 card.

The exact same error occurred. Really really weird.

Guest Radar

Guest Radar

Posted
Posted

Well not sure if i have the guts to do that msconfig routine, i`m not so advanced in that area. But i`ll list what is displayed there:

General--

Selective Startup

Process System.ini file

Process Win.ini file

Load static VxDs

Load startup startup group items

Load environment variables

Startup--

ctfmon.exe

mcafee.instantupdate.monitor

mirabilis icq (not crossed)

scanregistry

taskmonitor

pchealth

systemtray

audiohq

wcmdmgr

loadqm

nadaemon

$enternet

(blank line, but it is crossed)

aloqserv

sygatemanager

loadpowerprofile (not crossed)

quicktime task (not crossed)

loadpowerprofile

*statemgr

mosearch

sygateservice

mcafeevirusscanservice

schedulingagent (not crossed)

mdm7 (not crossed)

microsoft office startup

swtray

Guest A1ostsou1

Guest A1ostsou1

Posted
Posted

Nevermind Nyar, I borrowed my friend's copy and it installed fine. I guess I just had some falty install CDs....

Guest Radar

Guest Radar

Posted
Posted

I`ve mailed WW but they haven`t replied yet. I downloaded DirectX from Microsoft`s site. Will try the msconfig stuff asap.

Guest A1ostsou1

Guest A1ostsou1

Posted
Posted

Nyar, I've e-mailed Westwood about 3 times and called them numerous times. I started getting ****ed off so I e-mailed Westwood my EAsy text file. I'm still waiting for a response.....

Guest Radar

Guest Radar

Posted
Posted

Just tried the msconfig procedure, same error occurred.

Guest Radar

Guest Radar

Posted
Posted

I`ve sent the info to the tech support properly this time.

Nyarlathotep

Nyarlathotep

Posted
  • Author
Posted

Radar, sending an e-mail to ww tech support/customer service won't help. They will not reply. You need to submit the e-report via the support site.

I'm almost certain that your problem has to do with directx or RAM, but I can't pin point the exact problem with it...

I'll see what else I can come up with...

Nyar...

Guest rees

Guest rees

Posted
Posted

After installing DirectX 8.1, Emperor Battle for Dune crashes to the desktop when I attempt to run it. Prior to installation of

DirectX 8.1 the game ran fine. Has anyone else experienced this problem? I uninstalled Emperor and now I cannot install it w/o it

crashing to the desktop after 100% of the

files have been copied.

----EASy System Summary--------------------------------------

Video Card : NVIDIA GeForce3 Ti 200

Video Driver : nvdisp.drv

Driver Version : 4.13.01.2185

Sound Card : Creative SB Live! Value

Sound Driver : emu10k1.vxd

Driver Version : 4.11.01.0711

DirectX : DirectX 8

Operating System Windows 98 A 4.10.2222

----EASy System Output---------------------------------------

Computer Name : REES

BIOS Info

Name : Award

Version : Rev:1.0

PNP :

Manufacturer : (Standard system devices)

CPU Info

CPU Count : 1

CPU Type : 1335 MHz AuthenticAMD Thunderbird

6 4 4

RAM : 511 MB Total

365 MB Free

Virtual RAM : 1536 MB Total

1466 MB Free

Operating System : Windows 98 A 4.10.2222

Default Browser : Internet Explorer

Version : 5.51.4807.2300

Temp Directory : C:WINDOWSTEMP

Size : 0 Bytes

------------------------------------------------------------

----Display Info--------------------------------------------

Number of Displays : 1

Current Mode (Primary) : 1024x768 16

Refresh Rate (Primary) : Optimal refresh rate

Primary display device

Description : NVIDIA GeForce3 Ti 200

Manufacturer : NVIDIA

Video Memory : 64 MB

Main Driver : nvdisp.drv

Version : 4.13.01.2185

Provider : NVIDIA

Supported Display Modes

| 16 | 256 | 16 bits| 24 bits| 32 bits

---------------------------------------------------

640 x 480| * | * | * | | *

800 x 600| | * | * | | *

1024x 768| | * | * | | *

1152x 864| | * | * | | *

1280x1024| | * | * | | *

1600x1200| | * | * | | *

------------------------------------------------------------

----Sound, Video and Game Controllers-----------------------

Description : Creative SB Live! Value

Manufacturer : Creative

Main Driver : emu10k1.vxd

Version : 4.11.01.0711

Provider :

Description : Logitech WingMan Extreme Digital

Driver : ljoy.vxd

Version : 4.11.328.0000

Attached : Yes

------------------------------------------------------------

----Direct X------------------------------------------------

DirectX Info

Version : DirectX 8

DirectDraw Info

Version : 4.08.01.0881

Certified : Not certified

DirectSound Info

Version : 4.08.01.0881

Certified : Not certified

DirectPlay Info

Version : 4.03.00.1096

DirectInput Info

Version : 4.08.01.0881

------------------------------------------------------------

----Drive Information---------------------------------------

----CDRom Info----------------------------------------------

Cache size : 1238 KB

Access Pattern : Quad-speed or higher

Drive Letter A

Volume Name :

Type : Floppy

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Drive Letter C

Volume Name : REES1

Type : Fixed

File System : FAT32

Total Space : 37.26 GB

Free Space : 33.58 GB

Drive Letter D

Volume Name :

Type : CDRom

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Sec/MB : Test not performed

Detected Speed : Test not performed

Drive Letter E

Volume Name : EMPEROR1

Type : CDRom

File System : CDFS

Total Space : 639.69 MB

Free Space : 0.00 KB

Sec/MB : 3.732040

Detected Speed : 10x

------------------------------------------------------------

----Monitor Information-------------------------------------

Primary monitor

Description : ViewSonic G790

Manufacturer : ViewSonic

Max. Resolution : 1600,1200

------------------------------------------------------------

----Network Information-------------------------------------

Description : Network TeleSystems P.P.P.o.E. Adapter (NTSP3)

Manufacturer : Network TeleSystems

Driver : C:PROGRA~1EFFICI~1ENTERN~1BINNTSPPP3.VXD

Provider : Network TeleSystems

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Description : D-Link DFE-530TX+ PCI Adapter

Manufacturer : D-Link

Driver : DLKRTS.sys

Provider : D-Link

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

------------------------------------------------------------

----Input Device Information--------------------------------

Mouse Information

Description : PS/2 Compatible Mouse Port

Type : PS2

Keyboard Information

Description : IBM enhanced (101- or 102-key)

------------------------------------------------------------

----Modem Information---------------------------------------

Description :

Driver :

Provider :

------------------------------------------------------------

----Glide/OpenGL Information--------------------------------

Glide Info

Glide2 Version :

Glide3 Version :

OpenGL Info

Version : 4.0

------------------------------------------------------------

----Task List-----------------------------------------------

msgsrv32.exe

mprexe.exe

csinject.exe

symtray.exe

mmtask.tsk

Explorer

stimon.exe

taskmon.exe

Systray

Audio Headquarters

poproxy.exe

wmiexe.exe

enternet.exe

msimn.exe

pstores.exe

iexplore.exe

emperor battle for dune_ez.exe

ddhelp.exe

------------------------------------------------------------

----Autoexec.bat--------------------------------------------

*empty*

------------------------------------------------------------

----Config.sys----------------------------------------------

DEVICE=C:WINDOWSsetver.exe

------------------------------------------------------------

X_CASE_START

X_CASE_DESCRIPTION: Game ran fine before DirectX 8.1 was installed. I had DirectX 8.0a installed

prior to DirectX 8.1 installation. After DirectX 8.1 installation, game crashed to

desktop. Tried reinstalling but installation crashed @100% file copy point.

X_CONTACT_FIRST_NAME:

X_CONTACT_LAST_NAME:

X_GAME: Emperor: Battle for Dune

X_SERIAL_KEY: ---

X_OPERATING_SYSTEM: Windows 98 A , Version 4.10, Build 2222

X_PROCESSOR: Thunderbird

X_SPEED: 1335 MHz

X_MMX: No

X_RAM: 511 MB

X_MANUFACTURER:

X_PRODUCT_ID:

X_VIDEO_CARD: NVIDIA GeForce3 Ti 200

X_DISPLAY_DRIVER: 4.13.01.2185

X_DISPLAY_DIRECTX: Not Certified, Hardware Support

X_DISPLAY_MEMORY: 7 MB

X_AUDIO_CERTIFIED: Not Certified

X_AUDIO_DRIVERS: emu10k1.vxd 4.11.01.0711

X_MODEM:

X_V_MANUFACTURER: NVIDIA

X_A_MANUFACTURER: Creative

X_CASE_END

Guest rees

Guest rees

Posted
Posted

Nyar,

Below is what I just sent to WW. They keep saying the issue is solved, but apparently they aren't even reading my issue. I honestly believe DirectX 8.1 is causing this game to crash, but somehow WW is not even thinking about that. They keep pointing me to the FAQs that I've already read. If the FAQs solved my issue, then I wouldn't ask WW support. I think they are just blowing me off.

Here's what I sent to WW:

First, this issue is not solved. I've already read those FAQs above before I chose to contact you. I am a software engineer with 20+ years of experience and have a great deal of knowledge about Windows. Have you even looked at the attached files?

I had no problem with the game until DirectX 8.1 was installed over DirectX 8.0a. The game stopped functioning after that occurred. I now CANNOT EVEN INSTALL THE GAME. Please stop saying the issue is solved before I respond BECAUSE IT ISN'T. What additional information do you need?

I do not need updates for any drivers because the game functioned fine with my current drivers. It stopped functioning when DirectX 8.1 was installed. A causal analysis would indicate that this may be the cause. Also, no driver updates for sound and video are available. I have the most recent.

I have been told that this game is very buggy. You should be concerned about that as it directly relates to quality.

*********************************

END MESSAGE SENT TO WW

Please help.

Guest
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