Help

[Sneakgab]

ARGH! Emperor Battle For Dune refuses to work! Whenever I try starting the game up, is closes right before the menu screen appears and then sends me back to windows or vice-versa:D anyway when attempting to reinstall, the most unfortunate thing happened… I uninstalled the game and then was going to reinstall but when I tried to load up the installation CD, I was greeted with the following message, twice in a row

Autorun

Autorun has caused an error in KERNEL32. DLL (not sure if there is a space between KERNEL32. and DLL or not

Autorun will now close

If you continue to experience problems try restarting you’re computer

Then after that, I was greeted by yet another message:

Restrictions

This operation has been cancelled due to restrictions in effect on this computer. Please contact you’re system administrator.

I have attempted restarting as well as trying to load the setup via explore but unfortunately restarting has yielded no fruits and trying to load setup via explore simply results in ‘’setup is not responding’’…doh

It seems that I will never be able to enjoy outwitting my Ordos or Harkonnen hoards opponents ever again using my sneaky tricks as I defend the name of the sneaky and strategical Atreides ever again:(

Unless of course I make another copy of Emperor Battle For Dune using my CD writer:D but unfortunately, a copy would probably have the same problems:(

[Nyarlathotep]

Could you please attach your dxdiag ?

This problem could be due to several things:

1) Drivers of hardware

2) Drivers of software

3) Software incompatibility or corruption

If you use Windows xp/2000, make sure you're logged on as admin..

[Sneakgab]

dxdiag? im assuming you're reffering to my system specifications... im not totally clear on them myself to be honest because the computer in my house belongs to my big brother however i can provide a little info for now until i get enough time to ask him

Hard drive: pentium 3

Cd rom: high speed (apparently:D) Mecer drive... 24 times 10 times 40... or more specifically: ATAPIE CD-R/RW 24 times 10 :D

Graphics card: GeForce2 MX series

Sound type: surround however with only 1 speaker functioning it doesn't really live up to it name anymore:D

I also have a little info on my computer's status if it helps

My CD-ROM's access pattern is optmized for quad-speed or higher

My hardware accelaration is set to full

And no my computers doesn't use Windows XP

My system rescources are 69% free but on has 1.44 GB remaining with a capacity of 9.52 GB

[Nyarlathotep]

Try this: Go to start => run and type there dxdiag. On the display and sound tab there are test buttons, please run them. When done, go back to the first tab and press "save all information". Save it as an txt file on your desktop. When you reply here, attach the file to your reply. That would help a lot :)

[Sneakgab]

------------------

System Information

------------------

Time of this report: 8/28/2002, 21:33:27

Machine name: JD

Operating System: Microsoft Windows ME (4.90, Build 3000)

Language: English (Regional Setting: English)

System Manufacturer: System Manufacturer

System Model: System Name

BIOS: Award Medallion BIOS v6.0

Processor: Intel Pentium III, ~864MHz

Memory: 256MB RAM

Page File: 76MB used, 1160MB available

DirectX Version: DirectX 8.0 (4.08.00.0400)

DX Setup Parameters: None

DxDiag Version: 4.08.00.0400

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

DirectDraw test results: All tests were successful.

Direct3D test results: All tests were successful.

AGP texturing test results: All tests were successful.

Sound Tab 1: The file EMU10K1.VXD is uncertified, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs. You may be able to get a certified driver from the manufacturer of the hardware device.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: The registry information for the DirectPlay application 'Populous: The Beginning' is missing or damaged. You should reinstall that application.

------------------

DirectX Components

------------------

ddraw.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 344064 bytes

ddraw16.dll: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 28496 bytes

ddrawex.dll: 4.87.00.0700 English Final Retail 6/8/2000 17:00:00 36864 bytes

ddraw.vxd: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 30469 bytes

ddhelp.exe: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 41984 bytes

dxapi.sys: 4.87.00.0700 English Final Retail 6/8/2000 17:00:00 2416 bytes

d3d8.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 1062400 bytes

d3dref8.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 236544 bytes

d3dim.dll: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 638976 bytes

d3dim700.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 872960 bytes

d3dref.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 140800 bytes

d3dramp.dll: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 606208 bytes

d3drgbf.dll: 4.02.00.1054 English Final Retail 7/1/1997 13:06:42 58880 bytes

d3drg16f.dll: 4.02.00.1054 English Final Retail 7/1/1997 13:07:56 72192 bytes

d3drm.dll: 4.06.02.0436 English Final Retail 6/8/2000 17:00:00 446464 bytes

d3dxof.dll: 4.06.02.0436 English Final Retail 6/8/2000 17:00:00 118784 bytes

d3dpmesh.dll: 4.06.02.0436 English Final Retail 6/8/2000 17:00:00 102400 bytes

dplayx.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 245760 bytes

dpmodemx.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 36864 bytes

dpwsockx.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 77824 bytes

dplaysvr.exe: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 45056 bytes

dpnsvr.exe: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 69632 bytes

dpnet.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 237568 bytes

dpnlobby.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 98304 bytes

dpnwsock.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 118784 bytes

dpnaddr.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 90112 bytes

dpnmodem.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 110592 bytes

dpvoice.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 282624 bytes

dpvsetup.exe: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 122880 bytes

dpvvox.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 184320 bytes

dpvacm.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 90112 bytes

dpvhelp.exe: 4.08.00.0400 English Final Retail 7/9/2002 01:11:22 81920 bytes

dinput.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 176128 bytes

dinput8.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 204800 bytes

dinput.vxd: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 10874 bytes

dimap.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 102400 bytes

diactfrm.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 307200 bytes

vjoyd.vxd: 4.08.00.0400 English Final Retail 7/9/2002 01:11:20 33361 bytes

joyhid.vxd: 4.88.00.0400 English Final Retail 11/7/2000 15:16:46 13055 bytes

joy.cpl: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 155648 bytes

gcdef.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 249856 bytes

gchand.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 6144 bytes

pid.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 40960 bytes

gameenum.sys: 4.07.01.3000 English Final Retail 6/8/2000 17:00:00 10608 bytes

hidgame.sys: 4.07.01.3000 English Final Retail 6/8/2000 17:00:00 8912 bytes

dsound.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 455680 bytes

dsound3d.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 1339392 bytes

dsound.vxd: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 48171 bytes

dswave.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 15360 bytes

dsdmo.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 176128 bytes

dsdmoprp.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 66560 bytes

dmusic.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 94208 bytes

dmusic16.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 11008 bytes

dmusic32.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 28672 bytes

dmband.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 25600 bytes

dmcompos.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 59392 bytes

dmime.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 168960 bytes

dmloader.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 30720 bytes

dmstyle.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 110080 bytes

dmsynth.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 130048 bytes

dmscript.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 78336 bytes

dx7vb.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 600576 bytes

dx8vb.dll: 4.08.00.0400 English Final Retail 11/7/2000 15:16:46 1069056 bytes

amstream.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 63488 bytes

devenum.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 52224 bytes

dxmasf.dll: 6.04.07.1117 English Final Retail 5/3/2001 16:20:44 957440 bytes

mciqtz.drv: 4.00.96.0729 English Final Retail 6/8/2000 17:00:00 11776 bytes

mciqtz32.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 33792 bytes

mpg2splt.ax: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 141312 bytes

qcap.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 167936 bytes

qdv.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 229888 bytes

qdvd.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 344064 bytes

quartz.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:48 956416 bytes

quartz.vxd: 4.00.00.0501 English Final Retail 6/8/2000 17:00:00 5672 bytes

strmdll.dll: 4.01.00.3925 English Final Retail 4/20/2001 13:14:22 251904 bytes

vidx16.dll: 0.00.00.0000 English Final Retail 6/8/2000 17:00:00 10240 bytes

iac25_32.ax: 2.00.05.0050 English Final Retail 6/8/2000 17:00:00 198656 bytes

ir41_32.ax: 4.31.16.0002 English Final Retail 6/8/2000 17:00:00 857600 bytes

ir41_qc.dll: 0.00.00.0000 English Final Retail 6/8/2000 17:00:00 135168 bytes

ir41_qcx.dll: 0.00.00.0000 English Final Retail 6/8/2000 17:00:00 352256 bytes

ir50_32.dll: 5.1026.15.0041 English Final Retail 6/8/2000 17:00:00 753664 bytes

ir50_qc.dll: 5.00.63.0038 English Final Retail 6/8/2000 17:00:00 212992 bytes

ir50_qcx.dll: 5.00.64.0038 English Final Retail 6/8/2000 17:00:00 196608 bytes

ivfsrc.ax: 5.03.02.0038 English Final Retail 6/8/2000 17:00:00 139264 bytes

mswebdvd.dll: 6.03.01.0400 English Final Retail 7/9/2002 01:26:46 245248 bytes

msdvdopt.dll: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 74512 bytes

ks.sys: 4.90.3000.0400 English Final Retail 7/9/2002 01:11:20 117600 bytes

ksproxy.ax: 4.90.3000.0400 English Final Retail 11/7/2000 15:16:46 116224 bytes

ksuser.dll: 4.90.3000.0400 English Final Retail 11/7/2000 15:16:46 4096 bytes

stream.sys: 4.90.3000.0400 English Final Retail 7/9/2002 01:11:20 41920 bytes

mspclock.sys: 4.90.3000.0400 English Final Retail 7/9/2002 01:11:20 4800 bytes

mspqm.sys: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 4848 bytes

mskssrv.sys: 4.90.3000.0400 English Final Retail 11/7/2000 15:16:46 6368 bytes

swenum.sys: 4.90.3000.0400 English Final Retail 7/9/2002 01:11:22 3456 bytes

mstee.sys: 4.90.3000.0400 English Final Retail 11/7/2000 15:16:46 4896 bytes

bdaplgin.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:38 13824 bytes

bdasup.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:16 4992 bytes

msdvbnp.ax: 6.03.01.0400 English Final Retail 10/21/2000 02:21:16 50688 bytes

psisdecd.dll: 6.03.01.0400 English Final Retail 10/21/2000 02:21:26 366080 bytes

psisrndr.ax: 6.03.01.0400 English Final Retail 10/21/2000 02:21:24 35840 bytes

ipsink.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:40 14336 bytes

ndisip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:18 7424 bytes

mpe.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:18 13984 bytes

streamip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:18 13664 bytes

mpg2splt.ax: 6.03.01.0400 English Final Retail 11/7/2000 15:16:46 141312 bytes

msvidctl.dll: 6.03.01.0400 English Final Retail 10/21/2000 02:22:20 465920 bytes

slip.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:20 10016 bytes

nabtsfec.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:46 86016 bytes

ccdecode.sys: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:46 15264 bytes

vbisurf.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:52 29696 bytes

msyuv.dll: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:52 14336 bytes

kstvtune.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:50 52736 bytes

ksxbar.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:48 38400 bytes

kswdmcap.ax: 5.01.2258.0400 English Final Retail 10/21/2000 02:21:56 82432 bytes

vfwwdm32.dll: 4.90.00.3000 English Final Retail 6/8/2000 17:00:00 69632 bytes

wstdecod.dll: 5.01.2258.0400 English Final Retail 10/21/2000 02:30:46 45568 bytes

msdv.sys: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 45744 bytes

---------------

Display Devices

---------------

Card name: WinFast GeForce2 MX Series

Manufacturer: Leadtek Research Inc.

Chip type:

DAC type:

Device ID: EnumPCIVEN_10DE&DEV_0110&SUBSYS_2850107D&REV_B2000800

Display Memory: 64.0 MB

Current Mode: 1024 x 768 (32 bit)(optimal refresh rate)

Monitor: COMPAQ S700

Monitor Max Res: 1280,1024

Driver Name: nvdisp.drv

Driver Version: 4.13.01.2832 (English)

DDI Version: 8 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 5/16/2002 12:30:00, 111360 bytes

Driver Certified: Yes

WHQL Date Stamp: n/a

VDD: *vdd

Mini VDD: nvmini.vxd

Mini VDD Date: , 0 bytes

Device Identifier: {D7B71E3E-4250-11CF-DD78-510810C2C935}

Vendor ID: 0x10DE

Device ID: 0x0110

SubSys ID: 0x2850107D

Revision ID: 0x00B2

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: All tests were successful.

D3D Test Result: All tests were successful.

AGP Test Result: All tests were successful.

-------------

Sound Devices

-------------

Description: DirectSound (SB Live! Wave Out [1000])

Device ID: PCIVEN_1102&DEV_0002&SUBSYS_00201102&REV_04BUS_00&DEV_0C&FUNC_00

Manufacturer ID: 2

Product ID: 104

Type: VXD

Driver Name: EMU10K1.VXD

Driver Version: 4.06.00.0704 (English)

Driver Attributes: Final Retail

Driver Certified: No

Date and Size: 9/23/1999 01:08:00, 263749 bytes

Other Files: emu10k1.vxd

Driver Provider: Creative

HW Accel Level: Full

Registry: OK

Sound Test Result:

-----------

DirectMusic

-----------

DLS Path: C:WINDOWSsystem32driversgm.dls

Version: 1.00.16.0002

Ports:

Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port

MIDI Mapper, Hardware (Not Kernel Mode), Output, No DLS, Internal

Creative S/W Synth, Hardware (Not Kernel Mode), Output, No DLS, Internal

A: SB Live! MIDI Synth, Hardware (Not Kernel Mode), Output, No DLS, Internal

B: SB Live! MIDI Synth, Hardware (Not Kernel Mode), Output, No DLS, Internal

SB Live! MIDI Out [1000], Hardware (Not Kernel Mode), Output, No DLS, External

SB Live! MIDI In [1000], Hardware (Not Kernel Mode), Input, No DLS, External

Registry: OK

Music Test Result:

-------------

Input Devices

-------------

Device Name: df

Driver Name: Default

Driver Version: ()

Driver Attributes: Final Retail

Date and Size: , 0 bytes

Poll w/ Interrupt: Yes

Registry: OK

-------------

Input Drivers

-------------

Registry Key: msjstick.drv<0001>

Active: Yes

DeviceID: VIRTUAL*CTL7010PCI&VEN_1102&DEV_7002&SUBSYS_00201102&REV_01&BUS_00&DEV_0C&FUNC_01

Matching DevID: VIRTUAL*CTL7010

16-bit Driver: msjstick.drv

32-bit Driver: vjoyd.vxd

----------------------------

DirectPlay Service Providers

----------------------------

Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (4.08.00.0400)

Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (4.08.00.0400)

Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (4.08.00.0400)

IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (4.08.00.0400)

DirectPlay8 IPX Service Provider - Registry: OK, File: dpnwsock.dll (4.08.00.0400)

DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnwsock.dll (4.08.00.0400)

DirectPlay8 Modem Service Provider - Registry: OK, File: dpnmodem.dll (4.08.00.0400)

DirectPlay8 Serial Service Provider - Registry: OK, File: dpnmodem.dll (4.08.00.0400)

DirectPlay Test Result:

-------------------------

DirectPlay Lobbyable Apps

-------------------------

Total Annihilation (DX7) - Registry: OK, ExeFile: TOTALA.EXE (<File Missing>)

Get Medieval (DX7) - Registry: OK, ExeFile: MEDIEVAL.exe (<File Missing>)

Populous: The Beginning (DX7) - Registry: Error, ExeFile: ()

Startopia (DX7) - Registry: OK, ExeFile: Startopia.exe (<File Missing>)

Flight Simulator 2002 (DX7) - Registry: OK, ExeFile: FS2002.EXE (8.00.00.10919)

Gangsters (DX7) - Registry: OK, ExeFile: Gangsters.exe (<File Missing>)

Abomination (DX7) - Registry: OK, ExeFile: Abomb.exe (<File Missing>)

------------------------------------

Inactive Display Entries in Registry

------------------------------------

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name:

Driver:

Card name: NVIDIA GeForce 256

Driver: nvdisp.drv

----------------------------------

Inactive Sound Entries in Registry

----------------------------------

Card name: Unimodem Half Duplex Wave Device

Driver: serwvdrv.drv

Card name: Unimodem Half Duplex Wave Device

Driver: serwvdrv.drv

Not sure if you wanted all that... but better safe than sorry right? anyway that was the display dxdiag, i'll post the sound dxdiag shortly

[Nyarlathotep]

Do you have any cd copy programs or Norton ?

Make sure you close all background programs (press [ctrl]-[alt]-[delete] once) when you put in the cd (except for systray and explorer)..

[Sneakgab]

Im not THAT inexperienced with computer's, Nyar though i haven't tried it yet as far as i recall

[Nyarlathotep]

Well, I can never tell from here and I rather give to much info, then to less ;)

[Sneakgab]

I don't think i have Norton (done a search) but my computer does automatically scan for errors whenever it restarts without proper shut down :-X

Search just found the followinf files, they could be remaining remnants of a deleted program however:

XQ Norton disc doctor on boot

XQ Norton disc speed on boot

e.t.c

It's version 1.21, and i guess the likelhood of them being remaining remnants of a deleted program is minute to say the least

By the way, do you still require the sound diag?

[Nyarlathotep]

No, sound diag is not needed. Make sure you have updated your drivers, especially your video card drivers. Other things you could try:

1) Try testing your memory. You can find a program to do that here.

2) Make sure your computer is not overclocked.

3) Select Control Panel > System, then select the Performance tab, click the Graphics button. Turn down Hardware acceleration by moving the slider a notch to the left, reboot, try again. Repeat as necessary.

4) Make sure your power supply is working and is not to dirty. Same goes for your CPU fan.

The above things are common to cause any kernel32.dll error messages.