Re: Lockup issues! Post here please

[Guest IceBurg]

Well my EASy thingy realy aint that easy.

my pc locks up when i try to use it. :(

[Nyarlathotep]

Considering the fact that it's not just EBFD that locks up, did you upgrade drivers and such ? Try to run dxdiag, see if that works. Save the output and paste it in here. At least that way we have some info on your system and might be able to assist. Also summerize what you've done so far to resolve it...

Nyar...

[Nyarlathotep]

Please post your e-report here, it'll give us more insight on what you have.

Also, try the suggestions in this thread, I know it's a lot of reading, but who knows, the solution might be there. :)

Also summerize what you've done so far.

Nyar...

[Guest nine12]

I've tried 1.08, and it didn't work (Not that I thought it would). I'm gonna e-mail tech support now. Wish me luck :D

-912

[Guest dune01]

Diablo, where did you get your SoundBlaster Live driver from? I though I had Creative's latest driver off of their site.

dune01

[Guest IBATREDIES]

Hey Im locking up and the movie is choppy to and im getting mad i upgraded my whole system and still its not working!! I also added the +W to the target line liek westwood told me to!

here is my system

128MB Ram

500mhz celeron CPU

16MB Diamond Video Card

13GB Hard drive

600mhz motherboard

Windows 98

Please help me thanx alot!!!

-JOEY

[Nyarlathotep]

Thanks Diablo !! Love the game btw :D

Nyar...

[Nyarlathotep]

So I guess we can savely say the Nvidia driver is not an issue (except when it's country specific :) ).

First thing I noticed when I compared Dune01's SBLive! driver details with Diablo's, is that Diablo is having a newer driver:

Dune01:

Sound Card : Creative SB Live!

Sound Driver : emu10k1.vxd

Driver Version : 4.11.01.0711

Diablo:

Sound Card : Creative SB Live! Value

Sound Driver : emu10k1.vxd

Driver Version : 4.12.01.0905

I do not know if it's due to the fact that Diablo is having a Value edition and Dune01 doesn't (or at least, it doesn't show). But it's worth to find out...

Nyar...

[This message has been edited by Nyarlathotep (edited 08-15-2001).]

[Nyarlathotep]

Nine12, reply that you've tried that link, but it didn't work. They'll come back to you...

Nyar...

[Guest Kinglowie]

Can Anyone help me out there? I have read all messages and it looks like i am another victim with the lock-up issue.

I have a v6800 with soundblaster Live 1024. Game runs perfectly for 3-5 minutes and then suddenly stalls. Hard reboot necessary, Windows keeps scanning harddisk, a time consuming activity.

I have tried all updates, new drivers, cachemanager etc. etc. The moment of crashing varies from game to game, but eventually I am always ****ed.

Greetz,

King

[Guest Kinglowie]

I was not sure where this link would lead me to, so I checked it out. Ofcourse I have checked this page over and over, but it does not help me out in any way.

It is easy to point at via and sb-live for the cause of these problems, but in the end I have a sh*tload of games playing ok with this combination.

I think it is time for patch #9 to solve this issue.

By the way, I have a AMDK7 with v6800, sblive, directX8.0a all with the newest drivers installed. I have the feeling that this is the utmost not wanted combination for EmperorBFD.

Hope to hear some interesting tips or receive the workaround patch. I don't think Westwood should wait for Creative and Via to take the first step.

rgrds,

King L.

[Guest Kinglowie]

OK, I disabled the audio driver and level 2 of Harkonnen campaign finally did not crash. However the third level the problem arose once again.

Anyone ideas? I think there are more problems than only SB Live! The latter is critical but also other issue play a role here.

Please help!

[Guest nine12]

I e-mailed tech support, and they replied with this:

At 08/15/2001 07:33 PM we wrote -

Title: Why does Emperor:Battle for Dune lock up or crash? Why do I receive

Internal Errors?

Link:

http://westwood.custhelp.com/cgi-bin/westwood.cfg/php/enduser/std_adp.php?p_sid=Z1kwf2Pf&p_lva=&p_refno=010607-000295&p_created=991897927

I've been to that page many many MANY times, and nowhere on that page does it help me with my problem.

[This message has been edited by nine12 (edited 08-16-2001).]

[Guest themasque685]

Yea, my emperor locks up and wont let me use the mouse or keyboard after i minimize then maximize the game...its really irritating.

[Guest nine12]

Hooray! Tech Support replied saying they're going to work on my problem. :D Thanks Nyar. I'll keep j00 posted.

[Guest SimMaster]

I am running a non-Via and a MX300 and have the same lockup problem in Win2k. I also have updated to all the latest drivers. I even tried an older SB16 that resulted in the same lockup.

I did the jump through e-mail hoops with WW only to have my trouble ticket deleted without ever having my problem solved.

[Guest nine12]

Gotcha

[Guest MrShadow]

MrShadow, try to assign a IRQ just to your GeForce. You can try to change it in device manager (start/settings/control panel/system/and then select the tab device manager). Another option would be to assign an IRQ to VGA in your BIOS.

Let me know if you succeed.

Nyar...

I tried to change the "SCI IRQ used by ACPI bus" but it tells be that IRQ 11 is the only one it can use.

[Nyarlathotep]

Mrshadow, do you have any IRQ's left at all ?

Jermeku, thanks for the update !!

Nyar...

[Guest MrShadow]

Nope, and it looks like VIA stuff is using a lot of them.

[Guest kiltor2]

I have a AMD Athlon 650mhz with a voodoo3 I would appreciate any help on how to keep Emperor from freezing up on me during campaigns with either house doesn't matter...

----EASy System Summary--------------------------------------

Video Card : 3dfx Voodoo3

Video Driver : 3dfx16v3.drv

Driver Version : 4.12.01.0666

Sound Card : Dazzle DVC 80 Audio (2)

Sound Driver : nuvaud2.sys

Driver Version :

DirectX : DirectX 8

Operating System Windows ME 4.90.3000

----EASy System Output---------------------------------------

Computer Name : Ken's pc

BIOS Info

Name : Award

Version : Award Modular BIOS v6.00PG

PNP : Plug and Play BIOS

Manufacturer : (Standard system devices)

CPU Info

CPU Count : 1

CPU Type : 650 MHz AuthenticAMD Athlon

6 1 2

RAM : 383 MB Total

276 MB Free

Virtual RAM : 1664 MB Total

1584 MB Free

Operating System : Windows ME 4.90.3000

Default Browser : Internet Explorer

Version : 5.50.4522.1800

Temp Directory : C:WINDOWSTEMP

Size : 41 MB

------------------------------------------------------------

----Display Info--------------------------------------------

Number of Displays : 1

Current Mode (Primary) : 960x720 16

Refresh Rate (Primary) : Adapter Default

Primary display device

Description : 3dfx Voodoo3

Manufacturer : 3dfx

Video Memory : 16 MB

Main Driver : 3dfx16v3.drv

Version : 4.12.01.0666

Provider : 3dfx

Supported Display Modes

| 16 | 256 | 16 bits| 24 bits| 32 bits

---------------------------------------------------

640 x 480| * | * | * | | *

800 x 600| | * | * | | *

1024x 768| | * | * | | *

1152x 864| | | | |

1280x1024| | | | |

1600x1200| | | | |

------------------------------------------------------------

----Sound, Video and Game Controllers-----------------------

Description : Creative SB Live!

Manufacturer : Creative

Main Driver : emu10k1.vxd

Version : 4.12.01.0801

Provider :

Description : Dazzle DVC 80 Audio (2)

Manufacturer : Dazzle

Main Driver : nuvaud2.sys

Version :

Provider :

Description : Wave Device for Voice Modem

Manufacturer : Motorola

Main Driver : serwave.vxd

Version : 4.90.00.3000

Provider :

Description : Microsoft Kernel System Audio Renderer

Manufacturer : Microsoft

Main Driver :

Version :

Provider :

Description : Microsoft SideWinder game pad

Driver : MSGAME.VXD

Version : 3.00.00.0000

Attached : Yes

------------------------------------------------------------

----Direct X------------------------------------------------

DirectX Info

Version : DirectX 8

DirectDraw Info

Version : 4.08.00.0400

Certified : Not certified

DirectSound Info

Version : 4.08.00.0400

Certified : Not certified

DirectPlay Info

Version : 4.03.00.1096

DirectInput Info

Version : 4.08.00.0400

------------------------------------------------------------

----Drive Information---------------------------------------

----CDRom Info----------------------------------------------

Cache size : 214 KB

Access Pattern : Quad-speed or higher

Drive Letter A

Volume Name :

Type : Floppy

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Drive Letter C

Volume Name :

Type : Fixed

File System : FAT32

Total Space : 19.00 GB

Free Space : 15.08 GB

Drive Letter D

Volume Name :

Type : CDRom

File System :

Total Space : 0.00 KB

Free Space : 0.00 KB

Sec/MB : Test not performed

Detected Speed : Test not performed

Drive Letter E

Volume Name : EMPEROR1

Type : CDRom

File System : CDFS

Total Space : 639.69 MB

Free Space : 0.00 KB

Sec/MB : 3.005259

Detected Speed : 12x

------------------------------------------------------------

----Monitor Information-------------------------------------

Primary monitor

Description : Plug and Play Monitor

Manufacturer : (Standard monitor types)

Max. Resolution : 1024,768

------------------------------------------------------------

----Network Information-------------------------------------

Description : Dial-Up Adapter

Manufacturer : Microsoft

Driver : pppmac.vxd

Provider : Microsoft

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Description : Dial-Up Adapter #2 (VPN Support)

Manufacturer : Microsoft

Driver : pppmac.vxd

Provider : Microsoft

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Description : Microsoft Virtual Private Networking Adapter

Manufacturer : Microsoft

Driver : netpptp.sys

Provider : Microsoft

Bound Protocols

NDISWAN

Description : AOL Adapter

Manufacturer : America Online

Driver : aolmac.vxd

Provider : America Online

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

Description : AOL Dial-Up Adapter

Manufacturer : America Online

Driver : aolmac.vxd

Provider : America Online

Bound Protocols

TCP/IP

IP Address: Obtained from provider

IP Mask: Obtained from provider

------------------------------------------------------------

----Input Device Information--------------------------------

Mouse Information

Description : PS/2 Compatible Mouse Port

Type : PS2

Keyboard Information

Description : IBM enhanced (101- or 102-key)

------------------------------------------------------------

----Modem Information---------------------------------------

Description : Motorola SM56 PCI Speakerphone Modem

Driver : Motorola SM56 PCI Speakerphone Modem

Provider :

------------------------------------------------------------

----Glide/OpenGL Information--------------------------------

Glide Info

Glide2 Version :

Glide3 Version :

OpenGL Info

Version : 4.0

------------------------------------------------------------

----Task List-----------------------------------------------

msgsrv32.exe

mmtask.tsk

mprexe.exe

stimon.exe

mstask.exe

Explorer

taskmon.exe

Systray

ctlauncher.exe

wmiexe.exe

ddhelp.exe

stmgr.exe

autorun.exe

emperor battle for dune_ez.exe

------------------------------------------------------------

----Autoexec.bat--------------------------------------------

SET COMSPEC=C:WINDOWSCOMMAND.COM

SET windir=C:WINDOWS

SET winbootdir=C:WINDOWS

SET PROMPT=$p$g

SET TEMP=C:WINDOWSTEMP

SET TMP=C:WINDOWSTEMP

SET BLASTER=A220 I2 D3 H7 P330 T6

SET CTSYN=C:WINDOWS

SET PATH=C:WINDOWS;C:WINDOWSCOMMAND;C:PROGRA~1COMMON~1MGISHA~1VIDEO

------------------------------------------------------------

----Config.sys----------------------------------------------

*empty*

------------------------------------------------------------

X_CASE_START

X_CASE_DESCRIPTION:

X_CONTACT_FIRST_NAME:

X_CONTACT_LAST_NAME:

X_GAME: Emperor: Battle for Dune

X_SERIAL_KEY: ---

X_OPERATING_SYSTEM: Windows ME , Version 4.90, Build 3000

X_PROCESSOR: Athlon

X_SPEED: 650 MHz

X_MMX: No

X_RAM: 383 MB

X_MANUFACTURER:

X_PRODUCT_ID:

X_VIDEO_CARD: 3dfx Voodoo3

X_DISPLAY_DRIVER: 4.12.01.0666

X_DISPLAY_DIRECTX: Not Certified, Hardware Support

X_DISPLAY_MEMORY: 3 MB

X_AUDIO_CERTIFIED: Not Certified

X_AUDIO_DRIVERS: nuvaud2.sys

X_MODEM: Motorola SM56 PCI Speakerphone Modem

X_V_MANUFACTURER: 3dfx

X_A_MANUFACTURER: Dazzle

X_CASE_END

I would really appreciate any help at all

kiltor2

[Nyarlathotep]

If help is needed from th board members here in this post, please copy your e-report here so that we might be able to cross reference it. Also useful would be a summary of what you've tried so far.

Nine12, I hope they're able to solve it ! :D

Nyar...

[Nyarlathotep]

Kinglowie, I'm running the game with a SBLive! Value and it works well for me. I do not have the VIA chipset though, so I can't check that combo. Also, I've seen statements that the game didn't run on a GeForce 3 => that's not true. I'm the owner of a Asus v8200 GeForce 3 and the game runs fine.

However, considering the fact that there are many users who HAD the problem (lot's solved), it has to be a combo of SB and VIA.

I'll try to dig in to it, but need more info on your system, so a e-report would be helpful (as said in my prevous post).

You alos mention that the the game locks up when you disable the SBLive! drivers, but locks up again later in the game ?

If so, try to remove the SBLive! and uninstall the drivers. See if the game still locks up on you.

Nyar...

[Nyarlathotep]

IceBurg, did you reply to the message or did you open a new case ?

Nyar...

[Guest jeromeku]

Nyar & all,

I just wanted to add my recent experience with the game & configuration in case it can help anyone else on the board.

Anyway I had a problem where the game was locking on the 2nd to last mission in Campaign Mode as Artiedes (It was the Ordos Homeworld one).

So I first wanted to check Matrox's site for possibly a driver update. Then I read a thread about EBFD problems....

http://forum.matrox.com/mgaforum/Forum10/HTML/003139-2.html

Check out what bjergand's message. He has in AGP Aperature @ 256 and no Video Shadow in BIOS configuration either. Game settings are Shadows off, 1024x768 @32bit, and all other settings at maximum.

So I decided to try his setup, and it fixed the lockup for me. Recall that the game completely locked on me before at any AGP Aperature setting above 16meg. So far I haven't tried any other settings with the BIOS Video Shadow off, but I may experiment in that area to see what happens.

I'm gonna try going through the other campaigns to see what happens with this setup, but some of you might want to give those settings a run with your rigs.