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I was talking with Cliff earlier about the HelpBot problems and it seems the reason it is banning people is that users can type the [ and ] characters and use them to "spoof" someone. The problem with that being clans use [] in their names so when you mention a clan name in a message, like [NIAB], you would be banned.

Well they are working on the problem but it could be a little while longer, here is what Cliff sent me:

Like I said, we're looking into it, but it'll take a bit of time. At this point, it's a known issue that we're researching solutions for. Until then, watch your mouth and don't use brackets. =>

So for now, just don't use the [ and ] brackets online.

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