One common thread I have seen on the message boards is with Norton 2003 (which has gotten alot of bad reviews for bug problems).2002 (AV or Internet Security had not had the problems mentioned (lockups,crashes,etc)with Emperor and I had no problems with my modem untill I reinstalled the game with the Shared Internet components.(the buffer in the modem would overload and block internet access untill cleared). I'm wondering if there is a specific conflict with the internet components and NIS 2002,and a way around it?