i uninstalled norton, not disbaled it, obviously just disabling it wasnt enough.try this: 1.Uninstall Norton, then reboot 2.Uninstall emperor, then go to scandisk c:, with attempt to fix errors- letit reboot ur pc 3. reinstall emperor, making sure that u select all features to install, so that after all files have copied over, it then asks about creating an online account, that is how i got mine 2 work, before it wasnt asking about a online account. 4. PRAY!!! :D